Thank you for choosing Eidim Store. Our goal is to provide a reliable and professional purchasing experience for AV, UC, audio, video, display, conferencing, networking, and technology products.
Please review the purchase policy below before submitting a quote request or placing an order. By purchasing products through Eidim Store, you agree to the terms and conditions listed on this page.
Shipping Availability
Eidim Store currently ships products only within the United States. All product pricing, quotes, and transactions are in U.S. dollars unless otherwise stated.
For product requests outside the United States, please contact our team for assistance and availability options.
Website Access and Quote Requests
Eidim Store is available online 24/7. Customers may browse products, submit quote requests, and contact our team through the website at any time.
Our representatives will review your request and respond as soon as possible during normal business hours. Requests submitted after business hours, on weekends, or during holidays may be handled on the next business day.
Product Information and Availability
Product information, specifications, images, pricing, and availability are subject to change without notice. While Eidim Store works to keep product details accurate and updated, manufacturer updates, inventory changes, and pricing changes may occur.
Submitting a quote request does not guarantee product availability or final pricing. Final pricing and product availability will be confirmed by our team before order processing.
Order Confirmation
Orders are processed after quote approval, payment confirmation, and product availability verification. Eidim Store may contact customers to confirm product details, quantity, shipping information, project requirements, or compatibility before completing an order.
Eidim Store reserves the right to cancel or revise an order if a product is discontinued, unavailable, incorrectly listed, incorrectly priced, or affected by manufacturer or supplier changes.
Returns and RMA Requests
All return requests must be reviewed and approved by Eidim Store before any product is shipped back.
Customers must contact Eidim Store to request a Return Merchandise Authorization, also known as an RMA, before returning any item. Products returned without an approved RMA may be refused or may not qualify for refund, replacement, or credit.
Return eligibility may depend on product condition, manufacturer policy, product type, and the original purchase terms.
Condition of Returned Items
Returned products must be in new, unused, and resalable condition unless the return is due to an approved defective or damaged product claim.
Returned items should include:
Original product packaging
All accessories
Manuals and documentation
Cables, parts, and included components
Warranty information
Original manufacturer labels, barcodes, and serial numbers
Please do not write directly on the manufacturer box, remove labels, damage packaging, or discard original packing materials. Missing items, damaged packaging, or incomplete returns may reduce or void refund eligibility.
Defective or D.O.A. Products
If a product arrives defective or D.O.A. — dead on arrival — please contact Eidim Store as soon as possible.
A defective product is a product that does not operate according to manufacturer specifications. A D.O.A. product is a product that does not power on or function upon arrival.
Depending on the manufacturer’s policy, defective or D.O.A. products may be repaired, replaced, exchanged, or handled through the manufacturer’s warranty process. Some products may be subject to manufacturer-specific rules and may not qualify for direct replacement.
Damaged Products During Shipping
Customers should inspect all shipments immediately upon delivery.
If visible damage is present, note the damage with the carrier before accepting the shipment whenever possible. Please keep the product, shipping carton, packaging materials, labels, and delivery documents.
For concealed damage discovered after delivery, contact Eidim Store as soon as possible with photos and details of the damage. Shipping damage claims may require carrier review, inspection, and supporting documentation.
Do not discard packaging materials until the issue has been reviewed.
Non-Returnable Items
Certain products may not be eligible for return depending on manufacturer rules, product type, licensing terms, or special-order status.
Non-returnable items may include:
Opened software licenses
Digital licenses
Special-order products
Custom-configured products
Clearance or final-sale items
Opened consumable items
Used projector lamps
Products missing original packaging or accessories
Products damaged after delivery
Items restricted by manufacturer return policy
Please confirm return eligibility before purchase if you have concerns about a specific product.
Projectors, Displays, and Specialty Products
Projectors, displays, DV-LED products, screens, mounts, and specialty AV equipment may be subject to specific manufacturer return, warranty, and inspection policies.
For displays and large-format products, customers should inspect the product immediately upon delivery. Opened or installed equipment may not be eligible for return unless approved under a defective or damage claim.
Pixel-related issues, lamp usage, installation marks, or product wear may be reviewed according to the manufacturer’s policy.
Warranty
New products may include the manufacturer’s standard warranty unless otherwise stated. Warranty coverage, duration, repair process, and replacement eligibility are determined by the manufacturer.
Eidim Store can help guide customers to the appropriate warranty process, but warranty decisions are subject to manufacturer approval.
Consumable items, refurbished items, open-box items, clearance items, and special-order items may have different warranty coverage.
Refunds and Credits
Approved refunds or credits may be issued after the returned product has been received, inspected, and approved.
Refunds are generally issued to the original payment method or as account credit, depending on the original purchase terms. Shipping charges, handling fees, missing components, restocking fees, or product damage may be deducted where applicable.
Refund processing time may vary depending on inspection, payment provider, and account status.
Pricing, Promotions, and Product Changes
Prices, promotions, discounts, and product availability may change at any time. Eidim Store cannot guarantee previous pricing, future pricing, or expired promotions unless confirmed in an approved quote.
If a product price is listed incorrectly or changes due to supplier, manufacturer, tariff, or inventory updates, Eidim Store may revise the quote or cancel the order before final processing.
Tariff, Supplier, and Manufacturer Updates
Product pricing may be affected by manufacturer cost changes, supplier updates, tariffs, shipping costs, or other market conditions.
If a pricing change affects an order before final confirmation, Eidim Store will notify the customer as soon as reasonably possible.
Limitation of Liability
Eidim Store is not responsible for indirect, incidental, special, or consequential damages related to product purchase, delay, installation, use, compatibility, shipping, or manufacturer warranty decisions.
The customer’s available remedy may be limited to repair, replacement, refund, or credit, depending on the product issue and applicable manufacturer policy.
Policy Updates
Eidim Store may update this Purchase Policy at any time. The version published on the website will be considered the most current version and will replace any previous version.
Last Updated: [Add Date]
Need Assistance?
For questions about purchasing, returns, product availability, warranty, or quote requests, please contact Eidim Store.
